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Bug #4589

ISIS applications crash, unable to load Qt plugin "xcb"

Added by Terry Forrester 11 months ago. Updated 10 months ago.

Status:
Closed
Priority:
Normal
Assignee:
Category:
Installation
Target version:
-
Impact:
Software Version:
Test Reviewer:

Description

When launching ISIS applications, we're getting the following error:

This application failed to start because it could not find or load the Qt platform plugin "xcb"
in "".

Available platform plugins are: eglfs, linuxfb, minimal, minimalegl, offscreen, wayland-egl, wayland, xcb.

Reinstalling the application may fix this problem.
Abort

History

#1 Updated by Terry Forrester 11 months ago

This is on a Debian 8 (Jessie) system.

#2 Updated by Tammy Becker 11 months ago

  • Category changed from Applications to Installation
  • Status changed from New to Acknowledged

#3 Updated by Stuart Sides 11 months ago

  • Status changed from Acknowledged to Assigned
  • Assignee set to Stuart Sides

#4 Updated by Stuart Sides 11 months ago

Hi Terry,
This problem does exist on the RHEL 7 build, but I have not been able to reproduce it on the Debian 8. Can you please verify that you downloaded the Debian 8 build and not the RHEL 7 build?
Thanks,
Stuart

#5 Updated by Terry Forrester 11 months ago

Hi Stuart:

I re-rsynced it just to be sure, it's definitely the Debian build.

Terry

#6 Updated by Stuart Sides 11 months ago

Thanks, I'll keep looking.

#7 Updated by Stuart Sides 11 months ago

Terry,
Please post the output from the following commands (NOTE: mark the note as private if you need to or send it to me via email):

ls -l $ISISROOT/3rdParty/plugins/platforms/
ldd -v $ISISROOT/3rdParty/plugins/platforms/libqxcb.so

#8 Updated by Terry Forrester 11 months ago

Hi Stuart:

I'll e-mail the output for those commands, it appears to be a missing library issue. I should note that I'm try to remote display to an El Capitan Mac desktop with XQuartz 2.7.9.

Terry

#9 Updated by Terry Forrester 11 months ago

hi again:

OK, I installed the libegl1-mesa package, it supplies that libEGL.so.1 library and I'm able to to display the GUI for ISIS apps.

Thanks,
Terry

#10 Updated by Stuart Sides 11 months ago

  • Status changed from Assigned to Resolved

For the next release the ERG library has been added to the build for the Debian and RHEL systems. This will allow the qxcb plugin library to find it. This was originally tested on a bare bones Debian desktop install, so it likely had the library. other Debian installs such as "server" may not include that library by default. Thanks for testing this out and letting us know what fixed it for you.

#11 Updated by Stuart Sides 10 months ago

  • Software Version deleted ()

#12 Updated by Stuart Sides 10 months ago

  • Status changed from Resolved to Closed

The missing library issue has been fixed for the next release.

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