Question #5312

New User Cannot get software to run

Added by Leah Hall about 1 year ago. Updated about 1 year ago.

Target version:
Software Version:
Test Reviewer:


I'm a new user trying to run ISIS3 on macOS High Sierra Version 10.13.2. I've installed ISIS3 using the java-based installer (newest version is installed). I've read and followed the instructions for both installation and have gone through the Introduction to ISIS tutorial. I've set $ISISROOT to the appropriate spot where the isis folder is located on my computer. When I type the command /Applications/Isis/isis/scripts/ isis3 into bash, nothing happens. When i type qview, I get the error "command not found". I have no idea what I'm doing wrong. Please can someone help me?

Screen Shot 2018-02-01 at 3.36.50 PM.png View (15.4 KB) Leah Hall, 2018-02-01 02:37 PM


#1 Updated by Tammy Becker about 1 year ago

  • Status changed from New to Acknowledged

#2 Updated by Stuart Sides about 1 year ago

  • Status changed from Acknowledged to Resolved
  • Assignee set to Stuart Sides
  • Target version set to N/A

Hi Leah,
It looks like the start up script did not modify the environment for the shell running in your terminal window. When you run the start up script you need to proceed it with a ". " (i.e., a period followed by a space). That causes the commands inside the script to modify the environment of your current shell, otherwise all to settings the script did just go away when the script exits. Also, the script does not take any arguments, so it ignored the "isis3" at the end.

. /Applications/Isis/isis/scripts/

Give that a try and let us know how it goes. If it works please close this issue.


#3 Updated by Leah Hall about 1 year ago

I believe I have it working!! Thank you so much for your help. I have other questions also about general usage. Should I start a new thread, or can I ask them here?

#4 Updated by Stuart Sides about 1 year ago

Hi Leah,

If you have it working please set the status of this ticket to "Closed".
If you have other questions please post each subject as a separate ticket.


#5 Updated by Leah Hall about 1 year ago

  • Status changed from Resolved to Closed

Also available in: Atom PDF