What Support Can You Expect

General support of the ISIS software package is done on a best effort basis with limited staff. The ISIS Support Team consists of a small group of programmers, processors, and editors working part time to answer questions, fix bugs, and add features to ISIS. We currently receive more requests than we have resources to address.

All issues are evaluated and prioritized by a triage team. The team prioritizes questions as high when reasonable, and prioritizes bugs as high when the bug is stopping progress or is producing data that may compromise the integrity of science results. Features, recommendations and bugs with easy work-arounds tend to be prioritized lower. Some issues may not be address for months or years, or possibly not ever.